Service 05
Reception and gatehouse services
A welcoming reception and effective access control in one person – your company's first impression.
- A friendly welcome
- Efficient access control
- A secure environment
- Professional presence
Overview
Reception & gatehouse
Reception is the only security position that is also a calling card. Whoever stands there shapes the first impression of your company – and at the same time decides who enters the building. Doing both well at once is its own qualification.
Our reception and gatehouse service provides a friendly welcome and efficient control of access to your premises. Our staff are approachable and assertive at the same time – the combination this position demands.
Situation and risks
Reception is where security concepts fail in practice:
- Tailgating. The visitor who follows an employee through the barrier because nobody wants to say anything.
- Unannounced contractors and couriers. A hi-vis vest and a clipboard open a surprising number of doors.
- Incomplete visitor records. After an incident it is no longer possible to establish who was in the building.
- Unstaffed periods. Lunch breaks, sickness, holidays – gaps that quickly become known outside.
- Overwhelmed in conflict. Reception staff without security training face situations they were never trained for.
Our approach
We staff your reception or gatehouse with people who handle both sides: guests are welcomed, registered and escorted – and anyone who does not belong does not get in. Control follows your rules: visitor registration, ID checks, visitor passes, escort to the host, documented return.
We also take on the tasks this position is naturally suited to: post and parcel handling, key issue, switchboard, car park management, delivery traffic control. In English on request.
For multi-shift operations we ensure continuous cover – including breaks, public holidays and sickness.
Scope of services
Reception & gatehouse — Scope of services
Visitor reception and registration
Welcome, notification of the host, issue and return of visitor passes.
Access control
Checking authorisation for staff, visitors, contractors and couriers.
Visitor records
Traceable record of who was in the building and when – kept in line with data protection law.
Post, parcel and goods receipt
Acceptance, recording and forwarding to the responsible departments.
Key and pass management
Documented issue and return of keys and access devices.
Switchboard and enquiries
Call routing and first-line information, in English on request.
Delivery traffic control
Direction at the loading bay and works gate, control of access roads.
Your benefits
Approachable and assertive
Two requirements, one person – we select for that specifically.
Consistent staffing
The same faces your employees know.
No gaps
Breaks, holidays and sickness are covered by us, not by you.
Secondary duties included
Post, keys, switchboard and deliveries from one source.
How we work together
How we work together
Enquiry
Location, hours to be covered, scope of duties, language requirements.
Site visit
We look at the entrance situation, barriers, loading bay and workflows.
Duty instructions
What happens at reception – agreed with your internal rules.
Briefing and start
The assigned staff are briefed before duty begins.
Quality control
Regular review and feedback, duty instructions adjusted as needed.
Who this is for
- Office buildings and corporate headquarters
- Production sites with a works gate
- Clinics, practices and care facilities
- Hotels and residential developments needing a doorman
- Public authorities and institutions
Why Secure Concept
Why Secure Concept
For this position we deliberately select people who can stay friendly when things get uncomfortable. That is harder to find than mere presence – and the reason we prioritise continuity here: the same faces your employees and regular visitors know.
Frequently asked questions
Frequently asked questions
Yes. Many clients only have the gaps covered when their own receptionist is absent – lunch breaks, holidays, sickness, fringe hours or the late shift. That is often the most practical starting point, because those gaps determine the actual level of security.
Related services
Related services
Property protection
Fixed posts, patrols and documented checks – verifiable rather than merely reassuring.
View details 06Industrial security
Protecting people, plant and sensitive information – while production continues.
View details 08Security systems
CCTV, access control and alarm technology – planned by the people who also walk the patrol.
View detailsReception & gatehouse
Request a quote for Reception & gatehouse
Our professional reception and gatehouse service provides a friendly welcome and efficient control of access to your premises, ensuring a secure environment.